DENNIS GRIFFIN, Ed.D.

Built and led a research and insights function supporting approximately 6,000 agents, producing evidence to prioritize capability gaps, adoption barriers, and field readiness needs.

Advised VP-level leaders on capability priorities, training opportunities, and rollout risks by translating survey findings into actionable recommendations for planning and enablement decisions.

Led the Agent Voice program and pulse survey architecture (fixed core signal, rotating domain modules, and open-ended feedback) to deliver timely executive insights for communication, support, and operational decisions.

Organized the function's portfolio into five executive priority themes, creating a Now / Next / Build roadmap, and evaluating a six-figure annual research platform investment against cost, capability, governance, and scale criteria.

Developed an agent onboarding readiness assessment and decision brief to support a major product rollout, leading persona and change-readiness research that informed field enablement planning.

Observed agents in their workplaces to separate high-value from low-value tasks and pinpoint where AI could remove friction; leaders used the findings to improve service with technology.

Built the learning measurement and insights function from the ground up, defining roles, delivery standards, governance practices, and stakeholder engagement routines aligned to enterprise learning priorities.

Led a four-person measurement and insights team supporting five Claims lines of business through evaluation strategy, dashboard governance, reporting operations, and leadership decision support.

Implemented a Kirkpatrick Level 1 through 4 evaluation framework that helped leaders assess learner reaction, learning transfer, behavior change, readiness, and business outcomes.

Modernized dashboards, reporting standards, and data governance practices, reducing reporting errors by up to 90% and increasing team productivity by 15%.

Led the Claims L&D LMS team's Cornerstone to Workday migration. A backup I built over pushback preserved historical data when the migration lost it.

Led UX research operations and applied insights work that improved adoption of digital tools, employee-facing experiences, and enablement resources across product lines.

Built governance standards, research playbooks, and upskilling resources, enabling teams to apply human-centered methods and improve adoption outcomes.

Managed research platforms and governance standards, reducing research costs by 30% and increasing participant diversity by 50%.

Led enterprise learning strategy initiatives, shifting evaluation to a business-impact model focused on behavior change, capability growth, and measurable performance outcomes.

Partnered consultatively with business and HR leaders to align learning investments with succession needs, talent pipeline risks, and enterprise capability gaps.

Conducted enterprise needs analysis using interviews, performance data, and stakeholder input to diagnose root causes and recommend learning, non-learning, or blended solutions.

Led a 6-person instructional design team serving a distributed agency network of more than 10,000 agents, guiding needs analysis, solution strategy, and learning delivery.

Shifted the team operating model from training request fulfillment to consultative performance partnership, helping leaders diagnose learning, communication, process, and workflow needs.

Designed gamified digital learning strategies using leaderboards, badging, and app-based engagement to increase participation, motivation, and sales learning adoption.

Established governance manuals, calibration practices, scoring rubrics, and design standards that improved consistency, quality, and scalability across learning solutions.

Built scalable eLearning infrastructure that reduced course development time by 25% through reusable templates, UX standards, multimedia asset libraries, and rapid prototyping practices.

Led eLearning developers and multimedia designers responsible for digital learning solutions across the agency sales environment, improving delivery speed and consistency.

Led adult education strategy, curriculum design, accreditation, competency-based assessment, and instructional frameworks.

Improved program retention by 20% through strategic educational leadership.

Managed HR operations, talent acquisition, onboarding, and employee development functions.

Reduced time to hire by 15% and improved new-hire retention by 10%.